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2-Way Messaging

2-way messaging is a powerful way of communicating and building relationships with your existing client base

Two Way Messaging

2-way SMS is where you can receive a text message to let you have a conversation with the recipient. This would let a contact center agent carry on a text-based chat with a customer or let people reschedule appointments via text. Customers expect communication to be two-way no matter how complex or simple the interaction.

  • Short Code
  • Long Code

Short Codes

Generate responses with a keyword on our short code number (56677). Having a keyword on a short code number will increase your response rate, it's easy to remember and a great tool for advertising and promotions.

Sending your message from our short code number improves your response rate by making it easier for people to contact you. Since our number is short and easy to remember, people that receive your message won't need to double check before sending a reply.

Long Code Numbers

There are two ways to receive responses on a long number. You can have a keyword on a shared long number with us. We'll also give a keyword on this number absolutely free to every MOPLET SMS account. Or allow customers to text your directly with your own dedicated long number. There is no need for a keyword, your customer can send a message to you on this number which is then stored in your account and can also be sent to your email.

Auto Forwarding

You can use the MOPLET SMS Auto Forwarding function to forward customer replies to the relevant department or person, which will ensure a quicker response from your company.

This is a handy feature in larger companies where the marketing team may send out the SMS broadcasts, but you want the follow-up communication to be handled by the sales team or customer service department.

You can also use our automatic SMS forwarding feature to forward replies from customers right to your sales or customer service team. This lets your business follow up with the customer as quickly as possible without having to send leads from one department or person to another.

Example

  1. The call-to-action to your campaign is to text 'INFO' to 9243000400
  2. The customer texts INFO to 9243000400
  3. The text is Auto Forwarded to the Sales Department to 9243000400

Auto Response

If you give your customers and prospects the option to contact you by SMS then you can use the MOPLET SMS Auto Response feature which will automatically reply to their message once received. This is a proven way to convert cold calls into leads, it is also a fantastic way to engage in a two-way conversation with your customers

Example

  1. The call-to-action to your campaign is to text 'INFO' to 9243000400
  2. The customer texts INFO to 9243000400
  3. An Auto Response SMS is sent back to the customer: 'Thank you for your enquiry. A member of our team will call in the next 30 minutes

amazing features and functions

Keywords find out more

Set-up and process inbound messages with pre-defined keywords. Your keywords can be used to set up triggers to file and sort message replies, all dependent on your business needs.

All In One Location find out more

Have all reply messages forwarded directly to your inbox (SMS) or CRM of choice. Here you will be able to reply to individual messages, burst send to larger groups or follow up with calls if required.

Auto Forwarding find out more

You can use the SMS Auto Forwarding function to forward customer replies to the relevant department or person, which will ensure a quicker response from your company.

Auto Response find out more

If you give your customers and prospects the option to contact you by SMS then you can use the SMS Auto Response feature which will automatically reply to their message once received.

Real Time find out more

No delays or interruptions, have your inbound messages received in real time, allowing you to follow-up and respond instantly.

Automation find out more

Directly communicate with your customers, saving time and resources along the way. Automate your inbound campaigns by setting up auto-responses, or using message triggers to send back dynamic replies based on keywords.

Global SMS Coverage find out more

Reach request from customers worldwide with access to over 1,000 mobile networks across 200+ countries.

Virtual Mobile Numbers find out more

With a dedicated number for your business you will be able to receive text messages from anyone without having to text them first.

Reporting & Analytics find out more

Detailed reporting tool with Subscriber, Operator, Location biofocation details and export data when needed.

Secure Text Messaging find out more

All our sites and services are secured with SSL / HTTPS and your contacts, messages and accounts are fully backed.

3K messages per second find out more

Our powerful gateways process one - one requests at 3k SMS per second enabling you to sustain speedy delivery round the clock.

Bi-Directional Unicode find out more

Send and Receive using variable length character encoding and diversify your approach to customers instantly