Team Moplet
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  • Products
    • Messaging

      For every message to reach its destination, a lot has to go right. We don’t leave that up to chance. Team Moplet handles ever-changing telecom logic and carrier specific rules to ensure your message reaches its destination.

      WhatsApp

      WhatsApp is one of the biggest messaging platforms in the world, with people in over 180 countries using the platform to stay in touch with friends, family and businesses, anytime and anywhere.

      Voice

      Build conversations anywhere. Make, receive, and monitor 
calls around the world using the API that developers rely on.

      Bulk Messaging

      Our GSM Gateway is capable of handling millions SMS per day and the fastest delivery is guaranteed which is limited only under the conjunction of the delivery network. SMS credit utilization for each country varies depending on the regulations defined by the telecom authority agency of respective governments.

      Two Way Messaging

      Two way SMS is where you can both send and receive a text message to let you have a conversation with the recipient. This would let a contact center agent carry on a text-based chat with a customer or let people reschedule appointments via text. Customers expect communication to be two-way no matter how complex or simple the interaction.

      Coverage

      We deliver to 1000+ networks in 200+ countries. Search for a country to see the networks we deliver to.

      WhatsApp Business API

      The WhatsApp Business API is a fast, secure, and reliable way for businesses to reach their customers all over the world. WhatsApp helps more than 1.5 billion people connect and share with the people they care about.

      Request Access

      Registering as a business will unlock features such as: Business Information, Send and Receive, Message Templates

      Voice Calls

      Enhance how you communicate using Moplet Voice. With our Voice messaging solution, you can broadcast your message through a voice call directly to your customer’s mobile or landline phone

      IVR solution

      Eliminate the expensive infrastructure and overhead typically needed to build and operate a proprietary platform. We provide virtual phone numbers with international reach that can be easily implemented into applications, enabling P2A and P2P communication.

      Toll Free System

      Give your customers a privilege of calling your business for free with a toll free number. Moplet toll free numbers comprise an IVR that lets you stay available to your callers 24*7, routes all customer calls to the right department and enhances the brand image of your company.

      Missed Call Solutions

      The customer is provided with a virtual number on which he can initiate a call. As soon as the customer calls, the call gets disconnected automatically and a SMS will be triggered with customized content to customer’s mobile number as per customer choice.

      Click to Call

      Place our widget on your website and we’ll ensure you are connected to your leads whenever they look up to you! Trigger a call between your agent and customer at the click of a button as soon as the customer drops his number!

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      to see the description.
  • User Guides
    • Industries We Serve

      We have solutions for every industry so don't hesitate to contact us to work with our team.

      Tips & Guides

      A guide to get the most out of your mobile messaging campaign…

      FAQ

      You can find the most common questions that we get asked !

      Support Desk

      Support Desk allows you to track your support quaries based on the tickets

      Developer Guide

      Our SMS API makes it easy to integrate SMS into your website, application or CRM system. A few simple lines of code is all it takes to add SMS functionality and send automated SMS alerts, notifications, marketing messages and more to your users.

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      to see the description.
  • Company
    • About Us

      Team Moplet, founded in 2007 concentrated on research, development, promotion & marketing of data and voice services over communication platforms.

      Core Values

      We work to enable easy transmission and reception of required information available and required over software solutions like ERP or MIS systems. Our services help customers in reducing all communication cost and increase operational efficiency.

      Partnering Program

      Redefining Communication Solutions. Together!

      Careers

      If you are looking for a place where your passion becomes your profession, then this is it !..

      Internship
      Select a product
      to see the description.
  • Contact us
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IVR solution

Move your Voice communications to the cloud

Home Products Voice IVR solution

IVR Solutions

Receive incoming call on a number and answer it using an IVR. IVR stands for Interactive Voice Response. IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. You can design an IVR by a simple drag and drop application on our website called "IVR Studio". Using this application you can create IVR's with Text to Speech (TTS), DTMF (Dual tone multi frequency) inputs.

How it can be useful?

IVR is used to provide automated information to the customers. To understand this better take an example of Real Estate company who promotes their services via SMS or Print media then instead of giving 10 different mobile numbers of their executives who might not answer all the calls can provide an automated answering system with a pre-recorded message with all the details categorized in different menus like

  • Press-1 for New Projects
  • Press-2 for Bookings
  • Press-3 for Project status
  • Press-4 for to talk with our executive

As the user presses "4" from his phone a call will be connected with your call- center or to a specified number without any delay.

This process will enable your business to open 24x7 and will also make an active database of interested users.

IVR is also beneficial to track the response of your marketing campaign as all calls received on the IVR will be stored in a database which can be downloaded from our panel in Excel format.

Product Benefits:

  • Landline or Mobile Numbers can be configure.
  • Incoming calls are forwarded to your mobile or Landline Numbers so that you can enjoy the freedom of mobility.
  • If your phone is busy, the next programmed number is called.
  • List of all the people who call you is accessible on website - You never lose a business lead.
  • Never Busy, 24X 7X 365 availability.
  • Recording of conversation with customers.
  • Get Voice Mail service.
  • Ability to set your work hours. After work hours customers’ calls are sent to Voice Mail.
  • Detailed call logs with date, time of call, caller id, duration of call and forwarded number.
  • No software or hardware installation.
  • API Integration With Your Existing Software or CRM is possible. Custom Solution also available.

 

amazing features and functions

CRM Integration find out more

You can integrate the Voicent solution with SugarCRM, ZohoCRM, and more

Multi-level IVR find out more

Create a personalised customer experience. Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful.

Personalization find out more

Have a personalised IVR prompt that greets your customers and route their calls to the relevant team. Get your customers to choose who they’d like to speak to with “Press 1 for sales, 2 for support” etc.

Sound professional find out more

Upload a recording or get a message recorded by our professional voice over artist. You can even record a message using your mobile phone.

Customize find out more

Customise the IVR menu according to your business needs. No need to wait for IT assistance or a 3rd party to make changes.

Real-time Notifications find out more

Stay on top of your business calls and serve your customers better. Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better.

Unlimited Channels find out more

Receive unlimited parallel calls irrespective of the plan you’re on. we never let a customer miss even a single call due to channel capacity constraints.

Call Recording find out more

Monitor customer conversations to improve quality. Call monitoring allows you to make better business decisions, train your agents right as well as resolve customer disputes.

Daily Email Reports find out more

Updates about your team’s performance in your inbox. Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

Call Analytics find out more

Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Increase Productivity find out more

Since your calls are automated, your agents can now spend their time on other tasks that need their attention.

Collect automated feedback find out more

Set up an automated outbound IVR to generate feedback.